The machine had performed superbly. Less than superb has been Palm's customer service. After seven months of use (into a 12-month warranty), the On/Off switch broke. Palm would not book this as a free-of-charge repair; the damage was "cosmetic", not covered by warranty. Not very cosmetic if you cannot switch the machine on and off. Endless eMail exchanges with their customer service over a period of about eight weeks failed to budge them an inch. Each time I thought I had convinced them, they invented a fresh reason not to honour the guarantee.
Despairing, I turned to Amazon, and said that I might have to make a claim against them as retailer under the UK Sale of Goods Act. Within 90 minutes they mailed to say that a fresh ... Read More:
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On the face of it a very good looking leather case that attempts to mimic the leather case that Palm used to sell for the Vx.
The design is however flawed in two crucial ways. Firstly, the aluminium covers all but the uppermost 1 cm of the TE unit, which given that it covers to the foot of the device seems somewhat odd. Secondly, the plastic 'spine' which runs into the TE attaches by means of a 1 cm leather mount attached to the rear cover, which allows the TE to flop around - making it necessary to hold the TE AND the leather cover when in handheld use. Had the plastic 'spine' been attached directly to the spine of the leather case then this wouldn't have been a problem. As it is, the TE hangs loosely from the wallet rather ... Read More:
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On the face of it a very good looking leather case that attempts to mimic the leather case that Palm used to sell for the Vx.
The design is however flawed in two crucial ways. Firstly, the aluminium covers all but the uppermost 1 cm of the TE unit, which given that it covers to the foot of the device seems somewhat odd. Secondly, the plastic 'spine' which runs into the TE attaches by means of a 1 cm leather mount attached to the rear cover, which allows the TE to flop around - making it necessary to hold the TE AND the leather cover when in handheld use. Had the plastic 'spine' been attached directly to the spine of the leather case then this wouldn't have been a problem. As it is, the TE hangs loosely from the wallet rather ... Read More:
>>More Details
On the face of it a very good looking leather case that attempts to mimic the leather case that Palm used to sell for the Vx.
The design is however flawed in two crucial ways. Firstly, the aluminium covers all but the uppermost 1 cm of the TE unit, which given that it covers to the foot of the device seems somewhat odd. Secondly, the plastic 'spine' which runs into the TE attaches by means of a 1 cm leather mount attached to the rear cover, which allows the TE to flop around - making it necessary to hold the TE AND the leather cover when in handheld use. Had the plastic 'spine' been attached directly to the spine of the leather case then this wouldn't have been a problem. As it is, the TE hangs loosely from the wallet rather ... Read More:
>>More Details
On the face of it a very good looking leather case that attempts to mimic the leather case that Palm used to sell for the Vx.
The design is however flawed in two crucial ways. Firstly, the aluminium covers all but the uppermost 1 cm of the TE unit, which given that it covers to the foot of the device seems somewhat odd. Secondly, the plastic 'spine' which runs into the TE attaches by means of a 1 cm leather mount attached to the rear cover, which allows the TE to flop around - making it necessary to hold the TE AND the leather cover when in handheld use. Had the plastic 'spine' been attached directly to the spine of the leather case then this wouldn't have been a problem. As it is, the TE hangs loosely from the wallet rather ... Read More:
>>More Details